Facebook outage downs site for hours
Facebook has had a bad couple of days, with an brief outage on Wednesday being followed by a more serious problem yesterday lasting for over two and a half hours – the worst bout of downtime the...
View ArticleUsing social media analytics to give your business the edge
Much has been said about the growth of social media — its multiple channels and the enormous scope of its content and subject matter. Social media seems to offer something for everyone. With the...
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How to avoid getting negative feedback from buyers on eBay
Want to avoid negative feedback from buyers blighting your eBay account? There are a number of measures you can take to do so, from carefully wording your returns policy, through to ensuring clear...
View Article7 handy tips on how to boost your ecommerce business
So you run an ecommerce site, and want to boost your takings? Well of course you do. Fortunately, we’ve got some advice on hand to help you do just that, taking in topics from product descriptions...
View ArticleYPlan gets personal with new social features
YPlan, the extremely popular cure to boredom that inspires spontaneous nights out, has launched three new features to make the service more social and personal than ever before. Having recently secured...
View ArticleMicrosoft accused of deleting negative Windows 10 Insider feedback
With Windows 10, Microsoft asked for an unprecedented level of feedback. The Windows Insider program not only provided keen users with access to preview builds of the operating system, but also gave a...
View ArticleMapping the customer experience
We live in a world of increased choice and distraction in our everyday lives, especially with the expansion of digital technologies. So it’s vital businesses ensure user journeys online are as...
View ArticleAsking your customers for feedback? Ask your products instead
Product development and the customer experience both rely on accurate, timely information. This isn’t new, but some of the ways to get that data are. Older methods, such as focus groups or customer...
View ArticleAccessibility: Microsoft’s new mantra for Windows 10 and Office 365
Making its products accessible to as many people as possible is clearly in Microsoft’s best interests. Today the company outlined how it plans to improve accessibility in Windows 10 and Office 365,...
View ArticleInfrastructure as code: The agile approach to testing
The purpose of testing is to help us to get our work done quickly, however, in many organisations, testing is seen as something that slows work down. There is a common misconception that quality and...
View ArticleAuthentic or fake? Demystifying the world of online reviews
According to the Competition & Markets Authority, £23 billion of UK consumer spending per year is being influenced by online customer reviews which presents a huge opportunity for retailers....
View ArticleTurning a negative into a positive: How to respond to poor customer feedback
We all like to receive feedback. But what happens when that feedback is less than complimentary? All businesses (and certainly customer service departments) receive their fair share of negative...
View ArticleSix steps to achieve really poor customer service
Customer service. What a positive and optimistic-sounding phrase – who could take exception to that? But the reality is far less pleasing. Commonly associated with frustration, seemingly never-ending...
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